About Organic Cricket Powder, Blends and Energy Bars
Grilo® is a Byron Bay based small business born and bred out of a desire to bring better health, sustainable and future-conscious food.
And that’s the reason we chose the most sustainable protein on Earth: crickets. Yes, crickets!
Bug's ecological footprint is far smaller than any other traditional protein source. Crickets have up to 69% protein, complete amino acid profile, vitamin B12, bioavailable iron, prebiotic fibre and more. Sustainable, delicious and an unbelievably healthy protein alternative.
Our brand and products reflect all that we stand for and we are passionate about health and our Planet. Join the Bug-Eating Revolution!
6.1 Grilo Protein aims to dispatch Customer’s orders within 1-3 working days after the purchase. Postage from Grilo Protein’s headquarters may take 3-7 working days, depending on delivery location. However, if delivery location is remote, then it might take up to 5-7 business days.
6.2 Orders placed outside of business hours or on the weekend will be processed the next business day. Customers will receive a confirmation email when orders have been dispatched. At this stage Grilo Protein offers shipping within Australia and New Zealand only. Customers can check order status in their account on the website, or just contact Grilo Protein via email firstname.lastname@example.org.
6.3 Free shipping applies to Australia only on orders over AUD $80. Grilo Protein reserves the right to choose the shipping method/courier. Note that free shipping applies for standard shipping only. The free shipping coupon code is not valid for items on sale, and cannot be used in conjunction with other coupons.
7. Return Policy
7.1 This clause applies where Grilo Protein, at its sole and absolute discretion, accepts the return of Goods from the Customer.
7.2 The Customer undertakes to examine the Goods immediately after delivery.
7.3 Any dissatisfaction with any Goods and all return and refund requests must be made by the Customer to Grilo Protein within seven (7) days of delivery of the order to the Customer. Complaints, return and refund requests can be made to email@example.com. Grilo Protein reserves the right to request photos of the original Goods.
7.4 Any returns or refunds must be authorized by Grilo Protein before any Goods can be returned.
7.4 If approval is granted by Grilo Protein, then Grilo Protein will organised return of Goods and refund.
7.5 Grilo Protein will not be obliged to accept Products returned by the Customer or granting a credit for such Products, unless:
- the returned Goods are accompanied by Grilo Protein’s packing reference and original invoice or the original invoice number; and
- the Goods are returned in original packaging and condition in which they were delivered or collected.
7.6 The return of Goods will be assessed and reviewed on a case by case basis.
7.7 Any discount or allowance (however determined) allowed by Grilo Protein to the Customer in respect of the Goods will be credited against the price of the Goods and will represent a reduction of that price. Should any refund be payable, such refund will be paid within 30 days.
7.8 Notwithstanding any right of the Customer to return the Goods, to the extent permitted by law, Grilo Protein will not accept the return of the Goods in the following circumstances:
- where the Goods have been incorrectly ordered by the Customer or on a “change of mind” basis;
- any Goods that cannot be returned for health and/or safety reasons;
- if the Goods have been damaged or a defective as a result of the Customer’s negligence in dealing with the Goods, or mishandling or misuse of the Goods;
- where the Customer has purchased the Goods from wholesaler, broker or other unauthorised supplier;
- where the Customer has purchased the Goods from a trustee, administrator, receiver or liquidator sale or auction.
7.9 The Customer is responsible for all shipping, postage, delivery, and / or freight costs when returning any Goods to Grilo Protein.