Frequently Asked Questions (FAQ)

How Naturely Shop Marketplace Works

For Buyers:

Please watch the video below to see how our marketplace works for buyers. It's a similar model to eBay and Etsy:

For Sellers:

Please watch the video below to see how our marketplace works for sellers:

As a store owner you have the following benefits:

  • Have your own store on Naturely Shop platform and list your products there.
  • Instant payment via Paypal and order notification when a customer buys your products.
  • You will then deliver the products to the customer.
  • Have access to the seller’s portal to view orders, update order status and run reports.

Payment

There are two payment methods: Paypal or credit card payment.

If you prefer to make a bank transfer, please contact us.

Shipping & Delivery

As we are a marketplace, different vendors may charge different rates for shipping. Please click on the store's hyperlink on each product page to see the shipping policy for each store. For example, the shipping policies for the Simple and Safe store are stated here.

Simple and Safe store charges $7.99 flat rate for all orders and offers Free shipping on orders over $99 Australia wide*. For international orders, please enquire for a delivery quote. 
*For some bulky items to regional areas, if the shipping cost is greater than $12, we reserve the right to ask for additional shipping fee to cover our cost. We appreciate your understanding in these situations.

Iora Naturals' shipping policies

Blissful Maternity's shipping policies

Vitality Bloom's shipping policies

Returns & Exchanges

Similarly, each vendor may have different policies on returns/exchange and refunds. Please click on the store's hyperlink on each product page to see the return policy for each store.

Simple and Safe's return policies

Iora Naturals' return policies

Blissful Maternity's return policies

Vitality Bloom's return policies